Empathy Selling
Duration: 1 day
Who should attend: Everyone with a responsibility for selling your services and/or products, principally on a face to face basis.
Summary: This insightful and valuable course shows delegates how to link sophisticated methods of selling with high levels of service to create a winning formula.
Key topics
- Understanding the sales process
- Know your customer
- Establishing customers real needs
- Turning your products/services into real benefits
- Closing the deal
- Handling objections
- Developing a sales presentation
- Dealing with decision making groups
- Summary and action plan
Qualification: On completion of the course delegates are presented with a certificate of attendance and achievement.
